Book a one-on-one video session with the developer — who is also an active futures trader. Setup, configuration, troubleshooting, Bookmap Cloud Notes workflow — whatever you're stuck on with BMBridge, BMBridge Lite, HVN Marker, or LVN Marker.
Please review the documentation before booking. Your time is valuable, and so is mine.
One-on-one help is scoped to SDES software and its integration with Bookmap. It is not trading coaching, market analysis, or financial advice.
Choose an available time on the scheduling page. Slots are evenings and weekends (US Eastern) so no market hours are interrupted.
$150/hour, minimum one hour. Paid at booking via the scheduler's payment integration. Non-refundable within 24 hours of the session.
In the booking form, tell me which tool, what you're trying to do, and what's going wrong. Screenshots help. The more context, the faster we solve it.
Video + screen-share (Google Meet or Zoom link in the confirmation email). Work through the problem live. You get a follow-up email summarizing what we did.
A little preparation goes a long way. Completing the checklist below before booking ensures we spend the hour solving your actual problem rather than gathering context.
Sessions are best suited for situations where the documentation and AI assistants haven't resolved your issue, and you'd benefit from working through it directly with the developer over video and screen share.
Sessions are not the right fit for:
$150 per hour, 1-hour minimum, evenings and weekends US Eastern Time. Sean will reply within 24 hours with payment details and a confirmed time slot.
Requests are read personally. By submitting, you're asking for a time slot — no charge until the session is confirmed and scheduled. If the session isn't a fit, Sean will say so and won't bill.
SDES is a one-person operation. Providing free 1-on-1 support for every user isn't sustainable alongside active development of the tools themselves. Instead, each tool ships with full documentation — a Quick-Start guide and a User Manual — that covers setup, configuration, and troubleshooting in detail. Modern AI assistants (ChatGPT, Claude, Gemini) handle most configuration questions immediately.
Paid sessions are offered for situations where those resources don't resolve the issue. Bug reports remain welcome by email at sean@sdes.dev at no cost.
No. The 1-hour minimum covers prep, the call itself, and any follow-up notes. Most software issues take more than 15 minutes once you include context-gathering, screen-share setup, and verification.
You still have the rest of the hour. Use it — ask about other settings, workflow optimizations, or anything else within scope. No refunds for unused time.
We can go longer in 30-minute increments ($75 per additional 30 minutes), agreed to at the start of the call, or book a second session.
Evenings (after US cash market close) and weekends, US Eastern Time. Exact availability varies week to week and is shown on the scheduling page. If nothing fits, email me and we'll find something.
No. Some issues are upstream — Bookmap behavior, data provider quirks, OS or firewall policies, network conditions. I'll do my best and be transparent when something is outside my control.
Cancel more than 24 hours before the session for a full refund. Within 24 hours, no refund — but you can reschedule once at no cost. If I have to cancel, you get a full refund plus the option to rebook.
Yes, on your side. If you want me to record and share the video, just ask at the start of the call. The recording stays between us and isn't published anywhere.
See the full Prep section above. Short version: tool + version, OS, Bookmap version, exact problem, steps to reproduce, screenshots, things you already tried, working mic and screen-share. The confirmation email includes the Google Meet or Zoom link.
These sessions are for software help only. I am not a licensed financial advisor, and nothing said during a session should be interpreted as trading advice, investment advice, or a recommendation to enter or exit any position.
The software itself is a tool — all trading decisions are 100% yours. You assume all risk for any trades made while using the tools or based on notes rendered through them. SDES accepts no liability for trading outcomes, financial losses, or any decision made as a result of software help sessions.